FAQ
Choose from one of the topics below:
- General
- Promotions
- Order Processing
- Payment
- Deliveries
- Free Gift Redemption at Canon Customer Care Centre
- On-site Installation Charges
- Privilege Purchase Scheme
- Warranties
- Printers
- Contact Us
General
Promotions
Please collect your cash back by producing the invoice and warranty card at our Canon Customer Care Centre:
1 Fusionopolis Place, #02-20 (West Lobby) Galaxis, Singapore 138522
Monday to Friday 10:00am - 7:00pm
Saturday 10:00am - 2:30pm
Closed on Sunday and Public Holidays
Please collect your vouchers by producing the invoice and warranty card at our Canon Customer Care Centre:
1 Fusionopolis Place, #02-20 (West Lobby) Galaxis, Singapore 138522
Monday to Friday 10:00am - 7:00pm
Saturday 10:00am - 2:30pm
Closed on Sunday and Public Holidays
Order Processing
Payment
Deliveries
For orders below $200, a standard charge of $15 will be levied per address for deliveries up to 25kg.
Deliveries to the following locations are subject to a surcharge of $20: Changi Airfreight Centre, Airport Logistics Park of Singapore, Changi Transit Lounges, Jurong Port, Jurong Island, PSA compound, Mindef premises, Sentosa and Neo Tiew area.
Due to the current circuit breaker, please expect 1-2 working days delays in delivery as we experience high transaction volume and limited delivery slots. Your order will be delivered between 3 – 4 working days. The team’s doing our utmost best to ensure that your order is delivered to you as soon as we can. Appreciate for your kind understanding.
The customer service agent of our delivery team, ALEX Fulfilment Services, shall be contacting you to arrange a delivery time from Mondays to Fridays (excluding public holidays) at one of the three time slots:
9am – 1pm |
2pm – 6pm |
7pm – 10.30 |
Deliveries on Saturdays are available from 9am to 1pm.
Order Time |
Earliest Available Delivery Timeslot |
Example |
Monday – Friday Before 8am |
2 - 5 days |
For orders placed on Monday, after 8am, delivery will be made on Thursday. |
Saturday, Sunday & Public Holiday |
2 - 5 days starting from following working day |
For orders placed on Saturday, earliest available delivery will be the following Wednesday. |
You can track the product the moment it leaves the warehouse after 3pm with your account and order number on contact@canon.com.sg. The delivery status is follows:
Order confirmed |
Processing order |
Picked up |
Order left the warehouse |
Delivering |
Order is on the road |
Delivered |
Successfully delivered |
Undelivered |
Unsuccessful delivery |
Free Gift Redemption at Canon Customer Care Centre
The redemption is currently suspended until further notice, and redemption period is now extended to 31 July 2020. Kindly note:
For purchases from Canon authorised dealers:
Free gifts to be redeemed at Canon Customer Care Centre when free gift redemption service resumes.
For purchases from Canon eShop:
Free gifts will be delivered along with the purchased product, except NTUC Cash vouchers, which requires redemption at Canon Customer Care Centre when free gift redemption service resumes.
On-site Installation Charges
This optional on-site service is applicable within Singapore main land only. Applies to Inkjet & Laser Printers / All-In-Ones and Facsimiles products.
- On-site installation per Device is $96.3 per hour (with up to three printer drivers installation)
- Please call Canon Customer Service for an appointment at 6799 8888
- Payment in cash or cheque (for companies) payable to the technician after installation
You can refer to our corporate site for the latest fees and charges:
https://sg.canon/en/consumer/web/support-servicecharges
Privilege Purchase Scheme
Canon offers a privileged purchase (PP) scheme to our existing customer under the following conditions:
- your current Canon product is beyond economical repair or
- Canon ceases to offer the latest driver for your current Canon product to operate with the latest operating system.
- we no longer carry parts for your faulty equipment
Only a Canon engineer can verify if a product is beyond economical repair. If you qualify for a PP promo code, the Canon engineer will issue, over-the-counter, a code to redeem, at a privileged price, a new model of product in the same category via shop.canon.com.sg.
The assessment can only be carried out at the following venue:
Canon Customer Care Centre
1 Fusionopolis Place
#02-20 Galaxis (West Lobby)
Singapore 138522
Monday to Friday
10:00am - 7:00pm
Saturday
10:00am - 2:30pm
Closed on Sundays and Public Holidays
1. Log on to shop.canon.com.sg
2. Sign up as Canon eShop member
3. Select the product for purchase and add item to cart
4. At View and Edit Card section, apply your 12-character PP promo code starting with PPXXXXXXXXXX.
5. Checkout
Note: You may purchase other items in the same transaction. However, PP promo code discount will only be applicable to products in the PP scheme.
Yes, this is only offered for another product model under the same category. Most Canon eShop items are eligible for the privilege pricing scheme. Here are the exceptions:
- Printers priced below $100
- eShop online exclusives
- Bundle deals
For more info, please refer to: https://shop.canon.com.sg/promotions.html
Remember to log in as a Canon eShop member prior to checkout or check the validity of the PP promo code.
If the problem persists, kindly email us at eshop@canon.com.sgwith the following:- A screenshot of the error page
- An image of the copy of the Privilege Purchase Offer
Warranties
All Canon consumer products are backed with a warranty that covers defects in materials and workmanship. The warranty is void if the product is defaced or altered. You will get a free three-month warranty extension if you register your product online.
Non Canon products are serviced directly by the local distributor. Do keep your receipt as proof of purchase. Reach out to us at contact@canon.com.sg or telephone at: 6799-8888 for the address of the relevant service centre.
Printers
Contact Us
Product Help Desk 6799-8888
Online Store Hotline 6799-8888
(Mondays to Fridays 9.00 – 6.00pm excluding public holidays)
Email contact@canon.com.sg