What is Privilege Purchase Scheme (PP) and how do I qualify?
Canon offers a privileged purchase (PP) scheme to our existing customer under the following conditions:
- your current Canon product is beyond economical repair or
- Canon ceases to offer the latest driver for your current Canon product to operate with the latest operating system.
- we no longer carry parts for your faulty equipment
Only a Canon engineer can verify if a product is beyond economical repair. If you qualify for a PP promo code, the Canon engineer will issue, over-the-counter, a code to redeem, at a privileged price, a new model of product in the same category via shop.canon.com.sg.
The assessment can only be carried out at the following venue:
Canon Customer Care Centre
1 Fusionopolis Place
#02-20 Galaxis (West Lobby)
Monday to Friday
10:00am - 7:00pm
10:00am - 2:30pm
Closed on Sundays and Public Holidays
Why can’t Privilege Purchase Scheme promo code be issued via phone or email?
A Canon engineer will need to ascertain the product’s condition. Upon doing so, a copy PP scheme offer
will be issued on-the-spot should the item qualify with any of the conditions as stated above in point one.
How do I use the Privilege Purchase Scheme code?
1. Log on to shop.canon.com.sg
2. Sign up as Canon eShop member
3. Select the product for purchase and add item to cart
4. At View and Edit Card section, apply your 12-character PP promo code starting with PPXXXXXXXXXX.
Note: You may purchase other items in the same transaction. However, PP promo code discount will only be applicable to products in the PP scheme.
Can I apply the Canon Privilege Purchase Scheme promo code on any other retail or online stores?
What items on Canon eShop are eligible for the Privilege Purchase Scheme?
All hardware such as cameras and printers (not applicable for printers under $100) are eligible for the scheme.
Can I change my mind on the product model I would like to purchase under the Scheme?
Yes, this is only offered for another product model under the same category. Most Canon eShop items are eligible for the privilege pricing scheme. Here are the exceptions:
- Printers priced below $100
- eShop online exclusives
- Bundle deals
For more info, please refer to: https://shop.canon.com.sg/promotions.html
I have received a PP promo code to buy a printer. Can I use it for a camera instead?
No. The privilege promo code that starts with suffix PPCAM is meant for discount on cameras; while PPCSP is solely for printers.
When does the Privilege Purchase Scheme promo code expire?
The promo codes expire two weeks upon issue by the Canon Engineer at Canon Customer Care.
Will I be charged $15 shipping fee if the selected item costs less than $200?
No. All PP scheme items are delivered free of charge via Canon eShop. (*usual shipping charges of $15 will apply when cart is below $200).
Can I exchange Privilege Purchase Scheme promo code for cash?
No. PP promo code is not exchangeable for cash.
The pop-up message shows I have entered an “invalid promo code”. What do I do?
Remember to log in as a Canon eShop member prior to checkout or check the validity of the PP promo code.
If the problem persists, kindly email us at firstname.lastname@example.org
with the following:
All Canon consumer products are backed with a warranty that covers defects in materials and workmanship. The warranty is void if the product is defaced or altered. You will get a free three-month warranty extension if you register your product online.
Non Canon products are serviced directly by the local distributor. Do keep your receipt as proof of purchase. Reach out to us at email@example.com or telephone at: 6799-8888 for the address of the relevant service centre.
For support and downloads for your products, please visit www.canon.com.sg/support
Product Warranty Registration
To register for your local warranty, please visit www.canon.com.sg/warranty
Can I print office documents from my phone to my printer wirelessly?
Yes. You can use the Airprint or Mopria plug-in feature which offers basic printing options, or the Canon Print App or Easy-PhotoPrint Editor to maximise the print capability.
How can I check what type of ink and paper my printer uses?
The ink models can be found on the packaging of your printer, or you may find the product information on our Canon website here
. We recommend using normal A4 paper for printing documents, and original Canon photo paper for best results when printing photos.
Where can I find more information on the printer?
You may find more information about each printer in the product page on the Canon e-Shop at shop.canon.com.sg. Click on the “View Specifications” button to find out more about the highlights and specifications of each printer. Alternatively, you may also download our Printer Buying Guide app to browse our range of printers on your mobile phone.
What is the difference between a laser and inkjet printer?
Both printers are unique and serve different printing purposes. Laser printers utilise toner cartridges for printing, which are suited for fast document printing on matte or plain paper.Inkjet printers print with liquid ink using ink cartridges, have better colour gradients and results, and are suitable for photo printing and general purpose documents. Inkjet printers are usually more compact as well.
Are your printers compatible with Macintosh or Apple products?
Canon has printer models that support both Macintosh and Windows Operating Systems. Models that only sync with Windows are limited to our PIXMA G-series – PIXMA G1010, G2010, G3010, GM2070, and GM4070.
What do Auto Duplex Printing, ADF, All-in-One Printer, XL and H mean?
Auto Duplex Printing means that the paper will automatically print on both sides of the paper, while the Auto Document Feeder saves time for multiple scanning at a go. All-in-one refers to either our 3-in-1 inkjet printers (print, scan, copy) or 4-in-1 inkjet printers (print, scan, fax, copy). XL and H can be found on our ink consumables, with XL indicating a higher capacity ink cartridge, and H referring to a higher capacity toner for laser printers.
I want to buy a new printer from Canon; do you accept trade-ins?
We do not accept any trade-ins at the moment but you may check out our attractive island-wide promotions for discounts and savings on new printers. We also offer a Privilege Purchase Scheme
where customers whose printers are irreparable due to high repair cost or unavailable parts may be able to buy a new printer at special prices.
I’m interested in getting a TS series printer. What is the difference between the E and TS-series?
Our PIXMA TS-series printers are suitable for a variety of prints on unique mediums such as glossy photo paper, iron-on transfer, and magnetic photo paper for creative fun printing and photo printing. On the other hand, our PIXMA E-series are suited for low to mid-volume printing, such as printing documents for small home-based businesses and personal home printing.
I am a small business owner that needs to print in large quantities. What would you recommend?
We would recommend getting a printer based on the type and amount of documents you would be printing. The ink-efficient PIXMA G-series is suitable if you are looking for an inkjet printer that prints both colour and black & white documents at a monthly print volume of 1,500 pages at low printing cost. For larger printing volume with professional water-resistant print-outs, the imageCLASS MF-series may be suitable with its multi-functional feature and a recommended print volume of 2,500 pages on average.
Does my printer purchase come with cartridges provided?
Yes, all inkjet and laser printers come bundled with ink and toner cartridges respectively.
Product Help Desk 6799-8888
Online Store Hotline 6799-8888
(Mondays to Fridays 9.00 – 6.00pm excluding public holidays)
E-Gift Card: Purchasing Gift Card
1. How do I purchase the Canon E-Gift Cards?
2. Where can the Canon E-Gift Cards be used?
The Canon E-Gift Card can be used only on Canon Eshop at shop.sg.canon
3. Can I purchase multiple Canon E-Gift Cards online?
You can only purchase one E-Gift Card for each online transaction.
4. Can I apply two and more gift cards in one transaction?
Yes, you can.
5. Are there any other fees payable / associated with the Canon E-Gift Card?
No. You will only be charged the amount mentioned on the E-Gift Card
6. Can I choose the value of a Canon E-Gift Card I want to purchase?
Yes. The minimum purchase value of the E-Gift card is at $30 SGD.
7. Can I change the value of a Canon E-Gift Card after I have paid for it?
The value of the Canon E-Gift Card cannot be changed once the purchase is made.
8. What payment methods can be used?
We accept VISA, MasterCard at the moment.
9. Can I schedule the delivery date of the Canon E-Gift Card?
The gift card will be sent to the recipient immediately upon successful purchase.
10. Can promo code be applied for the purchase of gift card?
No, promo code cannot be applied for purchase of gift card.
E-Gift Card: Credits & Returns
1. How do I cancel the purchase of a Canon E-Gift Card?
Once the payment is made, the Canon E-Gift Card purchase cannot be cancelled.
2. What does the recipient receive when I send the Canon E-Gift Card?
The recipient will receive the Canon E-Gift Card design chosen during purchase, along with information such as sender’s info, E-Gift Card value as well as a personalized message.
3. When do the purchased E-Gift Cards expire?
The Canon E-Gift Cards bought online will expire 1 year from the date of delivery.
4. Can I add more value to the Canon E-Gift Card after purchase?
No. Once the purchase is complete, no further value can be added to the E-Gift Card.
E-Gift Card: Redemptions
1. How can I redeem a Canon E-Gift Card online?
Step 1: On the checkout page in the payment option section, enter the E-Gift Card/ Card number
Step 2: Enter APPLY COUPON. The E-Gift Card value will be deducted from your total order amount. You may pay for the remaining amount with another payment option should the value is not enough for full payment.
2. If I’m unable to fully maximise the value of the gift card in a single transaction, can I carry forward the balance to the next transaction?
Unfortunately, the E-Gift card is for one-time use and any remaining balance cannot be carried forward.
Same Day Deliveries
Confirm your Order* on Monday to Friday before 11:00am (Order between 12:00am and 10:59am)
Confirm your Order* on Monday to Friday between 11:00am and 11:59pm, or on Saturday and Sunday
Earliest Delivery slot
Same Day from 6pm onwards
Next 2-3 working day^
*Except Public Holidays, order confirmation time depends on our server system time.
^Working days refer to Monday to Friday, except Public Holidays.
1. Can the consumables ordered after 11am be delivered by next working day?
We are using a different fulfilment partner to allow for same day delivery, orders after 11am are routed to our other fulfilment partner for normal delivery (2-3 working days) instead.
2. I try to order same-day delivery for my consumables but unable to see the same-day delivery option in the check-out page.
Same-day delivery option will only be made available and selectable for consumables order between 12:00am to 10:59am from Monday to Friday, excluding Public Holiday.
3. Is mix-cart same-day delivery available?
No, presently we can only offer same-day delivery for consumables in view of our current operation. We will review the possibility of such services in the future.
4. What are the qualified products for same-day delivery?
Currently, same-day delivery is only applicable for ink, toner and paper.
5. Will there be extra charges for same-day delivery?
There will be no extra charges for same-day delivery for consumables purchase above $80 dollars. For consumables purchase below $80, $15 delivery fee applies.