ESHOP FAQ

General

You can be assured of genuine Canon products and services. Canon Singapore gives you the convenience of free island-wide deliveries on orders above $200.

Canon uses Secure Sockets Layer (SSL) technology to ensure you the safest, most secure eShopping experience by encrypting your passwords and credit card numbers during online transactions. All the forms on our site are secured so that your personal data remains protected.

Canon eShop fulfils orders in Singapore only.

This service is not available at this time.

Promotions

To redeem your eVouchers, please write to redemption@canon.com.sg with the following:

  • Canon eShop order confirmation number (ESxxxxxxxx)
  • Product information (model purchase and product serial number)
  • Proof of online warranty registration

Please allow five working days to process your submission. Please ensure to include all the necessary documents and information.

Order Processing

We operate from Mondays – Fridays (8.30am – 5.30pm) except on public holidays.

Having an account is not mandatory, however when you register as a member, you can use the single sign-on password on all Canon’s online portals including Canon warranty registration, EOS World, Canon Imaging Academy, Your Canon + You and Canon Lens Try and Buy.

You cannot cancel the order, once your order is successfully placed.

If you have submitted an order containing errors, please contact us immediately at Hotline No. 6799-8888 or contact@canon.com.sg. We will try our best to accommodate your request to modify your order (subject to an administrative charges of $20 - $80), but we do not guarantee that we will be able to modify your order in accordance with your instructions. In particular, an order may not be modified once it has been dispatched.

Payment

Canon eShop accepts all credit cards from Visa and Master Card. Simply complete the credit card information on our secure site.

You will receive a delivery order, invoices are sent via email and we do not attach invoices to the package on delivery.

An auto-generated email with your order number and purchase summary will be sent to you upon confirmation of your order. You can check the status via your account with contact@canon.com.sg or contact our customer service agents at 6799 8888 (Mondays to Fridays 9.00 – 6.00pm excluding public holidays).

Deliveries

Canon offers free deliveries for orders above $200 and consumables above $80. Consumables include ink, toner and paper. Enjoy free delivery with any purchase of ink, toner and paper above $80.

For orders below $200, a standard charge of $15 will be levied per address for deliveries up to 25kg.

Deliveries to the following locations are subject to a surcharge of $20: Changi Airfreight Centre, Airport Logistics Park of Singapore, Changi Transit Lounges, Jurong Port, Jurong Island, PSA compound, Mindef premises, Sentosa and Neo Tiew area.

Your order will be delivered within 3 - 5 working days.

If your order includes non Canon products, you might receive your order in separate parcels. Should there be a rare occasion where we are unable to fulfil an item in your order, you will receive an email, informing you of the shortage. In this case, we will make a refund of the value of the unfulfilled items via your credit card. Do reach out to us at contact@canon.com.sg or telephone at: 6799-8888 should you not receive your full order in 5 working days.

The customer service agent of our delivery team, GXO, shall be contacting you to arrange a delivery time from Mondays to Fridays (excluding public holidays) at one of the three time slots:

9am – 1pm
2pm – 6pm
7pm – 10.30

Deliveries on Saturdays are available from 9am to 1pm.

Order Time Earliest Available Delivery Timeslot Example
Monday – Friday
Before 8am		 3 - 5 days For orders placed on Monday, after 8am, delivery will be made on Thursday.
Saturday, Sunday & Public Holiday 3 - 5 days starting from following working day For orders placed on Saturday, earliest available delivery will be the following Wednesday.

We strive to get you the orders soonest possible! We seek your understanding that our warehouse and our courier partner are closed on weekends and Public Holidays. Items will be processed on the next working day.

You can track the product the moment it leaves the warehouse after 3pm with your account and order number on contact@canon.com.sg. The delivery status is follows:

Order confirmed Processing order
Picked up Order left the warehouse
Delivering Order is on the road
Delivered Successfully delivered
Undelivered Unsuccessful delivery

Should you need to make a change to your delivery time, please call our customer service hotline at 6799-8888. We will accommodate your request if the product is still in the warehouse.

Our delivery team will provide you with a failed delivery notice with a contact number for your package to be redelivered, in which case, a $15 re-delivery fee (payable in cash) will be levied.

If you received an incorrect product, we recommend you contact our customer service hotline at 6799-8888 with the details of your order

On-site Installation Charges

This optional on-site service is applicable within Singapore main land only. Applies to Inkjet & Laser Printers / All-In-Ones and Facsimiles products.

  • On-site installation per Device is $163.50 per hour (with up to three printer drivers installation)
  • Please call Canon Customer Service for an appointment at 6799-8888
  • Payment in cash or cheque (for companies) payable to the technician after installation

You can refer to our corporate site for the latest fees and charges:

https://sg.canon/en/consumer/web/support-servicecharges

Privilege Purchase Scheme

Canon offers a privileged purchase (PP) scheme to our existing customer under the following conditions:

  • your current Canon product is beyond economical repair or
  • Canon ceases to offer the latest driver for your current Canon product to operate with the latest operating system.
  • we no longer carry parts for your faulty equipment

Only a Canon engineer can verify if a product is beyond economical repair. If you qualify for a PP promo code, the Canon engineer will issue, over-the-counter, a code to redeem, at a privileged price, a new model of product in the same category via shop.canon.com.sg.

The assessment can only be carried out at the following venue:

Canon Customer Care Centre (For Camera)
1 Fusionopolis Place
#02-20 Galaxis (West Lobby)
Singapore 138522

Monday to Friday
10:00am - 7:00pm
Saturday
10:00am - 2:30pm

Closed on Sundays and Public Holidays


Canon Authorised Printer Service Centre – Servlink Technology Resources Pte Ltd
2 Kallang Ave
#09-01 CT Hub
Singapore 339407

Monday to Friday
9:00am - 6:00pm
Saturday
9:00am - 1:00pm

Closed on Sundays and Public Holidays

A Canon engineer will need to ascertain the product’s condition. Upon doing so, a copy PP scheme offer will be issued on-the-spot should the item qualify with any of the conditions as stated above in point one.

  1. Log on to shop.sg.canon
  2. Sign up as Canon eShop member
  3. Select the product for purchase and add item to cart
  4. At View and Edit Card section, apply your 12-character PP promo code starting with PPXXXXXXXXXX.
  5. Checkout

Note: You may purchase other items in the same transaction. However, PP promo code discount will only be applicable to products in the PP scheme.

No. The promo code issued is one-time-use and exclusive only on shop.sg.canon.

All hardware such as cameras and printers (not applicable for printers under $100) are eligible for the scheme.

Yes, this is only offered for another product model under the same category. Most Canon eShop items are eligible for the privilege pricing scheme. Here are the exceptions:

  • Printers priced below $100
  • eShop online exclusives
  • Bundle deals

For more info, please refer to: https://shop.sg.canon

No. The privilege promo code that starts with suffix PPCAM is meant for discount on cameras; while PPPTR is solely for printers.

The promo codes expire two weeks upon issue by the Canon Engineer at Canon Customer Care.

Usual shipping charges of $15 will apply when cart is below $200.

No. PP promo code is not exchangeable for cash.

Remember to log in as a Canon eShop member prior to checkout or check the validity of the PP promo code.

If the problem persists, kindly email us at eshop@canon.com.sg with the following:

Warranties

All Canon consumer products are backed with a warranty that covers defects in materials and workmanship. The warranty is void if the product is defaced or altered. You will get a free three-month warranty extension if you register your product online.

Non Canon products are serviced directly by the local distributor. Do keep your receipt as proof of purchase. Reach out to us at contact@canon.com.sg or telephone at: 6799-8888 for the address of the relevant service centre.

For support and downloads for your products, please visit https://sg.canon/en/support
To register for your local warranty, please visit https://warranty.sg.canon/

Printers

Yes. You can use the Airprint or Mopria plug-in feature which offers basic printing options, or the Canon Print App or Easy-PhotoPrint Editor to maximise the print capability.

The ink models can be found on the packaging of your printer, or you may find the product information on our Canon website here. We recommend using normal A4 paper for printing documents, and original Canon photo paper for best results when printing photos.

You may find more information about each printer in the product page on the Canon e-Shop at shop.sg.canon. Click on the “View Specifications” button to find out more about the highlights and specifications of each printer. Alternatively, you may also download our Printer Buying Guide app to browse our range of printers on your mobile phone.

Both printers are unique and serve different printing purposes. Laser printers utilise toner cartridges for printing, which are suited for fast document printing on matte or plain paper.Inkjet printers print with liquid ink using ink cartridges, have better colour gradients and results, and are suitable for photo printing and general purpose documents. Inkjet printers are usually more compact as well.

Canon has printer models that support both Macintosh and Windows Operating Systems. Models that only sync with Windows are limited to our PIXMA G-series – PIXMA G1010, G2010, G3010, GM2070, and GM4070.

Auto Duplex Printing means that the paper will automatically print on both sides of the paper, while the Auto Document Feeder saves time for multiple scanning at a go. All-in-one refers to either our 3-in-1 inkjet printers (print, scan, copy) or 4-in-1 inkjet printers (print, scan, fax, copy). XL and H can be found on our ink consumables, with XL indicating a higher capacity ink cartridge, and H referring to a higher capacity toner for laser printers.

We do not accept any trade-ins at the moment but you may check out our attractive island-wide promotions for discounts and savings on new printers. We also offer a Privilege Purchase Scheme where customers whose printers are irreparable due to high repair cost or unavailable parts may be able to buy a new printer at special prices.

Our PIXMA TS-series printers are suitable for a variety of prints on unique mediums such as glossy photo paper, iron-on transfer, and magnetic photo paper for creative fun printing and photo printing. On the other hand, our PIXMA E-series are suited for low to mid-volume printing, such as printing documents for small home-based businesses and personal home printing.

We would recommend getting a printer based on the type and amount of documents you would be printing. The ink-efficient PIXMA G-series is suitable if you are looking for an inkjet printer that prints both colour and black & white documents at a monthly print volume of 1,500 pages at low printing cost. For larger printing volume with professional water-resistant print-outs, the imageCLASS MF-series may be suitable with its multi-functional feature and a recommended print volume of 2,500 pages on average.

Yes, all inkjet and laser printers come bundled with ink and toner cartridges respectively.

E-Gift Card: Purchasing Gift Card

Purchase Canon E-Gift online via shop.sg.canon.

The Canon E-Gift Card can be used only on Canon Eshop at shop.sg.canon

You can only purchase one E-Gift Card for each online transaction.

Yes, you can.

No. You will only be charged the amount mentioned on the E-Gift Card

Yes. The minimum purchase value of the E-Gift card is at $30 SGD.

The value of the Canon E-Gift Card cannot be changed once the purchase is made.

We accept VISA, MasterCard at the moment.

The gift card will be sent to the recipient immediately upon successful purchase.

No, promo code cannot be applied for purchase of gift card.

E-Gift Card: Credits & Returns

Once the payment is made, the Canon E-Gift Card purchase cannot be cancelled.

The recipient will receive the Canon E-Gift Card design chosen during purchase, along with information such as sender’s info, E-Gift Card value as well as a personalized message.

The Canon E-Gift Cards bought online will expire 1 year from the date of delivery.

No. Once the purchase is complete, no further value can be added to the E-Gift Card.

E-Gift Card: Redemptions

Step 1: On the checkout page in the payment option section, enter the E-Gift Card/ Card number

Step 2: Enter APPLY COUPON. The E-Gift Card value will be deducted from your total order amount. You may pay for the remaining amount with another payment option should the value is not enough for full payment.

Unfortunately, the E-Gift card is for one-time use and any remaining balance cannot be carried forward.